Terms & Conditions
Last updated: 30 August 2026
These Terms & Conditions govern your use of The Wall Nut website and the services we provide.
By using this website or engaging The Wall Nut for services, you agree to these Terms & Conditions.
About The Wall Nut
The Wall Nut Ltd provides interior refurbishment and finishing services for residential properties in London and surrounding areas.
Our services may include:
Bathroom refurbishment
Kitchen refurbishment
Tiling
Custom shelving and carpentry
Wallpaper installation
Painting and decorating
Interior brickwork and brick veneer installation
Stone flooring
Decking
Other refurbishment and finishing services agreed with the customer
The services available may change from time to time.
Website information
We make reasonable efforts to ensure that the information on this website is accurate and up to date.
However, website content is provided for general information and does not constitute a quotation, contract or guarantee that a particular service is suitable for your property.
Images displayed on the website may include examples of previous work and are intended to demonstrate the quality and nature of our services.
Enquiries and quotations
Submitting an enquiry through our website does not automatically create a contract between you and The Wall Nut.
Following an enquiry, we may arrange a telephone call, consultation or property visit to understand the work required.
Any quotation or proposal we provide will be based on the information available to us at the time.
A quotation may be subject to change where additional work, unforeseen conditions or changes requested by the customer arise.
Surveys and property information
Before work begins, we may need to inspect the property and understand the condition of the relevant areas.
You are responsible for providing accurate information about the property and informing us of any known issues that may affect the proposed work.
This may include information about:
Structural issues
Damp or water damage
Existing plumbing or electrical installations
Access restrictions
Previous alterations
Planning or building-control matters known to you
Where appropriate, additional investigation may be required before work can proceed.
Changes to the agreed work
If you request additional work or changes after a project has been agreed, this may result in additional costs or changes to the estimated completion date.
We will discuss significant changes with you before carrying out the additional work where reasonably practicable.
Access to the property
You must provide reasonable access to the property at agreed times so that we can carry out the work.
You should inform us of any access restrictions, parking restrictions, building management requirements or other conditions that may affect the project.
Project timescales
We will provide an estimated timeframe for the work where possible.
However, completion dates may be affected by circumstances outside our reasonable control, including:
Delays in materials
Unexpected conditions within the property
Additional work requested by the customer
Delays caused by third parties
Access problems
Building or structural issues
Unforeseen technical problems
Where delays occur, we will communicate with you and make reasonable efforts to minimise their impact.
Materials and finishes
Where materials are supplied by The Wall Nut, we will discuss the relevant materials and finishes with you.
Where customers supply their own materials, we cannot be responsible for defects, incompatibility, incorrect quantities or suitability of those materials where these issues are outside our control.
Customer responsibilities
You are responsible for:
Providing accurate information
Providing reasonable access to the property
Making agreed payments on time
Informing us of relevant property restrictions
Obtaining any permissions that are your responsibility to obtain
Removing or protecting personal belongings where reasonably necessary
Payments
Payment arrangements, deposits and payment deadlines will be communicated to you before work begins.
Where a payment schedule applies, payments must be made according to the agreed schedule.
Failure to make an agreed payment may result in work being delayed or suspended until the outstanding amount is resolved.
Defects and workmanship
We aim to provide services with reasonable care and skill.
If you believe there is an issue with our workmanship, please contact us as soon as reasonably possible and provide details of the issue.
We will assess the matter and, where appropriate, take reasonable steps to correct workmanship issues that are our responsibility.
Cancellation
Where you are a consumer, your cancellation rights may depend on the circumstances of the agreement, including whether the contract was entered into online, by telephone, at your home or at our premises, and whether you have asked us to begin work during any applicable cancellation period.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights you may have under applicable UK consumer law.
Damage to property
We will take reasonable care when carrying out work at your property.
However, refurbishment work can involve drilling, cutting, removing existing finishes and working around existing installations.
Where we identify an unexpected risk to the property, we will discuss the issue with you where reasonably practicable before proceeding.
Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that could not reasonably have been anticipated when the relevant agreement was entered into.
Intellectual property
Unless otherwise stated, the content of this website, including text, graphics, branding, photographs and other materials, belongs to The Wall Nut or is used with permission.
You may view the website for personal and non-commercial purposes.
You must not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.
Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Website availability
We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or free from errors.
We may modify, suspend or discontinue parts of the website without notice where reasonably necessary.
Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page, together with the date on which it was last updated.