Privacy Policy
Last updated: 30 August 2026
The Wall Nut Ltd ("The Wall Nut", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request information about our services or engage us for work.
Who we are
The Wall Nut Ltd is an interior refurbishment and finishing business based in London, providing services to homeowners and customers across London and surrounding areas.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact page.
Information we collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Property address
Information about your refurbishment or renovation project
Information you provide when requesting a quotation
Photographs, measurements or other information relating to your project
Communications you have with us
Information contained in enquiries or messages you send to us
Website usage and technical information, such as IP address, browser type and device information
We only collect information that is reasonably necessary for operating our business and responding to your enquiries.
How we collect your information
We may collect personal information:
When you submit an enquiry through our website
When you contact us by email or telephone
When you request a quotation
During discussions about a potential or existing project
When you provide information during a home visit
When you communicate with us through other channels
How we use your information
We may use your information to:
Respond to your enquiries
Discuss your requirements
Arrange consultations or home visits
Prepare quotations and proposals
Provide our refurbishment and finishing services
Communicate with you about your project
Manage our business relationship with you
Maintain records relating to our services
Meet legal, accounting and regulatory obligations
Improve our website and services
Protect our business against fraud, misuse or security threats
We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless we have a lawful reason to do so.
Our lawful basis for using your information
Depending on the circumstances, we may process your personal information because:
It is necessary to take steps at your request before entering into a contract
It is necessary to perform a contract with you
We have a legal obligation to process the information
We have a legitimate interest in operating and improving our business
You have given consent where consent is required
Where we rely on consent, you may withdraw your consent at any time.
Sharing your information
We may share relevant information with trusted third parties where necessary to operate our business or provide our services.
These may include:
Contractors or tradespeople involved in delivering your project
Professional advisers such as accountants or legal advisers
IT, website hosting and communication providers
Payment providers where applicable
Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information to third parties.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer where required by law, for accounting purposes, to resolve disputes or to establish, exercise or defend legal claims.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Cookies and website analytics
Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.
Where cookies require your consent, we will seek that consent in accordance with applicable law.
You can control or restrict cookies through your browser settings and, where provided, our cookie management tools.
Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Ask us to restrict how we use your information
Object to certain processing
Request transfer of certain information to you or another organisation
Withdraw consent where we rely on consent
To exercise your rights, please contact us using the contact details on our website.
We may need to verify your identity before responding to certain requests.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO).
The ICO's website is:
Information Commissioner's Office
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
Any updated version will be published on this page with a revised "Last updated" date.